Randa Syadewa

Customer operations and experience professional with over seven years of hands-on experience in service quality improvement, operational management, and cross-functional coordination across client-facing and back-office teams. Adept at turning customer feedback and performance metrics into actionable strategies that drive retention, efficiency, and satisfaction. Strong in stakeholder coordination, process analysis, and continuous improvement, with proven expertise using CRM and analytical tools including Salesforce-Hybris, Zendesk, Airtable, and Google Workspace.