Randa Syadewa

Open to work

Community Associate

Tangerang, IndonesiaLead

RemoteFull-time$40k expected / year

Contact this talentProfile updated Nov 6, 2025

About

Customer operations and experience professional with over seven years of hands-on experience in service quality improvement, operational management, and cross-functional coordination across client-facing and back-office teams. Adept at turning customer feedback and performance metrics into actionable strategies that drive retention, efficiency, and satisfaction. Strong in stakeholder coordination, process analysis, and continuous improvement, with proven expertise using CRM and analytical tools including Salesforce-Hybris, Zendesk, Airtable, and Google Workspace.

Professional details

Job title: Community Associate
Job category: Customer Service
Experience level: Lead
Contract type: Full-time
Work modes: Remote
Current location: Tangerang, Indonesia
Open to relocation: No
Expected salary: $40,000 per year

Skills

kpi & sla monitoring, data analysis & reporting (google sheets, excel, airtable), crm tools (salesforce, zendesk), cross-functional project coordination, client communication & issue resolution communication & training.

Preferred work areas

USAAustraliaEUUK

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AI profile score

Nov 6, 2025

65of 100

Good profile

Randa Syadewa's profile demonstrates strong experience in customer operations and service quality improvement, with over seven years in the field and a lead-level designation. The resume is well-structured and includes relevant details such as education, job experiences, and skills. However, there are areas for improvement: the current location in Indonesia (Tier 3) limits global market appeal, and the job title 'Community Associate' may not fully reflect the seniority and broader operational expertise described. Skills are relevant but could be more specific and aligned with high-demand tools like advanced CRM systems. The resume lacks quantifiable achievements beyond one occupancy increase, and no professional links (e.g., LinkedIn or portfolio) are provided, which reduces credibility. To enhance the profile, focus on adding measurable results, expanding the job title to include roles like 'Customer Operations Manager' for better alignment, and including links to professional networks. Additionally, ensure the resume highlights leadership and strategic contributions more prominently to appeal to higher-tier markets.

Country tier50/100
Job title60/100
Category70/100
Skills70/100
Summary70/100
Experience80/100
Links0/100
Resume70/100
Language90/100

How to improve

The professional summary is clear and outlines key strengths, but it can be improved by making it more dynamic and results-oriented. Start with a strong opening statement that emphasizes leadership and impact, such as 'Results-driven Customer Operations Leader with over 7 years of experience...'. Incorporate specific, quantifiable achievements, for example, mention the 9.7% occupancy increase and any other metrics like customer satisfaction scores or efficiency gains. Use action verbs like 'orchestrated' or 'optimized' to convey proactivity. Ensure consistency in tool mentions by specifying versions or advanced features of CRM systems. Tailor the summary to target roles in desired work areas (e.g., USA, Australia) by highlighting global collaboration experience or familiarity with international standards.

Contact this talent

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