Joan Ocampo

Client relationship and operations professional with over 4 years of experience supporting remote teams, client success, and virtual workforce operations. Experienced in serving as the primary point of contact between clients and Virtual Assistants, managing end-to-end requests, resolving operational concerns, coordinating cross-functional teams, and driving retention through proactive communication and service excellence. Skilled in CRM management, process improvement, coaching, data analysis, and performance management within fast- paced remote environments.