Customer Service Representative

Work and Study Travel Jobs is hiring a Customer Service Representative to support international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. This role combines Quality Assurance, Ticket Management, and Follow-Up to keep clear service resolution, documented communication, and visible ownership dependable; owner visibility, handoff quality, and record completeness must remain visible throughout the work. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.

Core Responsibilities

• Review available history before responding for the Customer Service Representative workflow at Work and Study Travel Jobs; combine Customer Support, Ticket Management, and Customer Experience so owner visibility stays explicit within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Resolve routine issues within approved guidance for the Customer Service Representative workflow at Work and Study Travel Jobs; combine Customer Service, Issue Resolution, and Status Updates so handoff quality stays explicit within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Document commitments and next actions for the Customer Service Representative workflow at Work and Study Travel Jobs; combine Case Management, Customer Experience, and Escalation Management so record completeness stays explicit within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Escalate complex cases with enough context for the next owner for the Customer Service Representative workflow at Work and Study Travel Jobs; combine Issue Triage, Status Updates, and Quality Assurance so owner visibility stays explicit within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Handle assigned customer or stakeholder requests for the Customer Service Representative workflow at Work and Study Travel Jobs; combine Problem Solving, Escalation Management, and Queue Management so handoff quality stays explicit within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
  
  

Success Standard

Strong performance means clear service resolution, documented communication, and visible ownership remains trustworthy within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. For this role, Complaint Handling, Issue Resolution, and Status Updates should reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and another authorized teammate can verify the work without reconstructing its history. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.

Role Fit

• Use Service Recovery, Queue Management, and Case Documentation confidently within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service; together they support owner visibility for this role. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Apply Issue Triage with Account Review and Quality Assurance so owner visibility and record completeness remain visible to the next authorized owner. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Document Customer Experience decisions alongside Escalation Management and Ticket Management so handoff quality stays traceable in this customer service representative workflow. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
• Use sound judgment around Knowledge Base, Case Management, and Follow-Up when the international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service workflow requires escalation rather than assumption. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.
  
  

Position Details

Full-time. Entry level. 100% remote within the United States. Base salary: $40,000-$61,000 per year.

For this Customer Service Representative at Work and Study Travel Jobs, remote execution is complete only when quality assurance, problem solving, and clear service resolution, documented communication, and visible ownership leave owner visibility, handoff quality, and record completeness secure, current, and ready for the next authorized teammate within international education and study-abroad services connecting students with institutions, programs, enrollment support, advising, administration, and customer service. Role evidence is anchored in Multichannel Support, Account Review, and Quality Assurance.