Coordinator Scheduling | Remote |Endoscopy Suite | Full-Time | Days

Overview

Facilitates excellent customer service and proficiently processes requests for GI Procedures. Obtains all pertinent information needed to schedule GI procedures at UF Health Shands Cancer Hospital Endoscopy Suite and Shands Endoscopy Center. Effectively communicates with clinics, physicians, technical staff, nurses and patients. Protects the fiscal interest of the enterprise by reviewing orders for completeness and by comparing requested procedures to reason stated for the procedure to verify compatibility. Competent in following compliance procedures, keeps up to date with all revisions. Displays proficiency in the EPIC applications. Has a working knowledge of medical terminology, anatomy, ICD-9 and CPT coding. Intakes procedural referrals/case requests, triages appropriately, complete scheduling process accurately, and in an expedient manner. Handles high volume of calls in a professional and expeditious manner to meet optimal wait times, decrease abandonment rates, maximize efficiency, and patient satisfaction.

Qualifications

Minimum Education and Experience Requirements:

High school diploma or equivalent required. A minimum of 18 months to two years of experience in a nursing support role, such as Certified Nursing Assistant (CNA), Medical Assistant (MA), or Patient Care Assistant (PCA), is required. Alternatively, 18 months to two years of hospital or medical practice clerical and/or administrative support experience is required.

Knowledge of medical terminology is required. Experience with CPT and ICD-9 coding is preferred. An associate or bachelor's degree is preferred.

Strong computer literacy and proficiency with a variety of computer software are required. Knowledge of EPIC, UF Health Bridge, Microsoft Office, and related systems is preferred.

Excellent interpersonal, customer service, and communication skills are required. The ability to work effectively under stress and respond appropriately to critical or unusual situations is essential. Must be able to multitask effectively while maintaining a high level of patient focus and making appropriate decisions based on established criteria and sound judgment.

Strong attention to detail and the ability to consistently produce high-quality and accurate work in a fast-paced environment are required. The ability to learn, master, and maintain current knowledge of complex scheduling criteria and procedures is essential.

Licensure/Certification/Registration

None required.

Motor Vehicle Operator Designation

Employees in this position will not operate vehicles for an assigned business purpose.

Note: A frequent driver is defined as an employee who uses their personal or Shands automobile: (a) at least once daily, (b) at least five individual trips per week, or (c) drives an average of more than 150 miles per week in the performance of their job. The appropriate operator designation should be indicated on the Request for Personnel (RFP) form when the position is submitted for posting.