Trident Intelligent Solutions · £40,000 - £50,000 depending on experience · Full-time · Remote (UK), with travel to client sites a few days a month
Trident is a UK consultancy building AI, data and software systems for regulated sectors. Most of our work is with education providers, water utilities, and financial services.
We're looking for someone to be the main point of contact for our clients. You'll take projects over from our sales team and keep them moving through to go-live, running client meetings and keeping everyone informed along the way. You'll report to our Technical Director and work closely with a small engineering team and our sales team.
What you'll do
- Lead the handover from sales to delivery for each new project, making sure we understand what was agreed before work starts
- Join sales calls and pitches when needed, representing the delivery team and explaining how we run projects
- Help draft proposals and statements of work, working with sales and the technical team
- Run regular client meetings and write up the actions and follow-ups afterwards
- Handle day-to-day communication with clients, so they always know where their project stands
- Chase what's needed from the client side, such as system access, data, test accounts and sign-offs
- Keep our project boards up to date, and turn requests from calls and emails into tracked work
- Prepare project plans, kick-off materials and go-live communications from our templates
- Organise client testing and collect feedback in a form the developers can act on
- Raise risks, delays and changes in scope early, and bring the right decisions to the right people
- Spot opportunities for further work or renewals, and pass them to the sales team
- Own and define project success metrics
- Write and maintain project case studies
What we're looking for
- Several years' experience managing clients and projects, ideally in software, a digital agency, SaaS onboarding or professional services
- Clear, professional writing, including proposals or project documentation, and confidence running meetings with senior client staff
- Very well organised, and happy juggling several clients at once
- Comfortable with technical conversations. You won't write code, but you'll need to follow what the developers tell you and explain it to clients.
- Happy to travel to client sites across the UK a few days a month
Experience in education, the public sector or another regulated environment would be a real advantage. So would some familiarity with AI tools or cloud platforms.
What we offer
- Fully remote working, with travel costs covered
- 25 days' holiday plus bank holidays (33 days in total)
- Company pension
- Life cover at four times salary
- Income protection after your probation period
- 24/7 online GP access, counselling sessions and other health and wellbeing support
- A small team where your work is visible and makes a difference
- A clear route to a Client Delivery Lead role, with more responsibility for delivery decisions as you grow into it
