TikTok Shop Account Executive
Tockit | Remote | Full-time / Part-time
About Tockit
Tockit is a fast-growing TikTok Shop agency helping brands launch, grow and scale on TikTok Shop.
We work closely with brands to drive sales through TikTok Shop, creators, affiliates, content and ongoing optimisation.
We're growing quickly and are now looking for our first key hire to help us deliver an exceptional level of service as we take on more clients.
This is an opportunity to join Tockit at an early stage and grow with the business.
The Role
We're looking for a highly organised, proactive and commercially-minded **TikTok Shop Account Executive** to help manage the day-to-day delivery across our growing client base.
This role is ideal for someone who loves getting things done, spotting problems before they're raised and keeping multiple moving parts organised.
You'll work closely with the founder and gradually take ownership of the operational side of our client accounts.
Your job isn't simply to complete a list of tasks.
It's to make sure our clients are looked after, nothing gets missed and every account is moving forward.
What You'll Be Doing
Client Management & Delivery
* Support the day-to-day management of multiple TikTok Shop client accounts
* Make sure agreed client deliverables are completed on time
* Keep track of tasks, deadlines and account priorities
* Monitor account activity and flag anything that needs attention
* Prepare regular client updates and performance summaries
* Communicate with clients professionally and promptly
* Maintain strong relationships with clients and ensure they feel supported
TikTok Shop Operations
* Monitor TikTok Shop performance and key metrics
* Assist with product and shop management
* Support affiliate and creator activity
* Coordinate creator outreach and sample requests
* Monitor campaigns, promotions and account activity
* Identify issues and opportunities across client accounts
* Assist with implementing growth strategies
* Help maintain and improve Tockit's internal processes and systems
Growth & Strategy Support
As you become more experienced, you'll take on increasing responsibility for account growth.
This could include:
* Identifying products with growth potential
* Analysing sales and performance data
* Identifying underperforming areas
* Finding opportunities within affiliate and creator activity
* Supporting testing and optimisation
* Contributing ideas to client growth strategies
What We're Looking For
We're looking for someone who is:
Highly organised
You can manage multiple clients, deadlines and priorities without things slipping through the cracks.
Proactive
You don't need to be told what to do at every step. You notice problems and take action.
Commercially minded
You naturally think about how things can be improved, rather than simply completing tasks.
Detail-oriented
Small mistakes matter when you're managing client accounts.
A strong communicator
You can communicate clearly and professionally with both clients and the Tockit team.
A fast learner
TikTok Shop is constantly changing, so you need to be comfortable learning new tools, systems and processes quickly.
Accountable
If something is yours, you own it.
Experience
TikTok Shop experience is preferred, but not essential.
We're more interested in finding the right person than someone who simply has the right job title on their CV.
Experience in any of the following would be preferred:
* TikTok Shop
* E-commerce
* Social media
* Digital marketing
* Account management
* Client success
* Agency environments
* Creator/affiliate marketing
* E-commerce operations
However, if you're highly organised, commercially aware and a fast learner, we'd still love to hear from you.
The Person We're NOT Looking For
This role probably isn't for you if you:
* Need constant direction
* Wait to be told when something needs doing
* Struggle to manage multiple priorities
* Don't enjoy working with spreadsheets, systems and processes
* Are happy simply ticking tasks off without thinking about the bigger picture
* Don't enjoy taking ownership
We're looking for someone who will eventually be able to say:
> "I've spotted this issue, I've looked into it, here's what I think we should do, and I've already taken care of X."
Why Join Tockit?
You'll be joining at an exciting stage of the business.
You'll work directly with the founder and have the opportunity to grow into a significant role within the company as Tockit scales.
You'll get exposure to multiple brands, e-commerce, TikTok Shop, creators, affiliates, sales and growth.
There will also be significant opportunity for progression as the agency grows.
What Success Looks Like
Within your first few months, you'll be able to:
* Confidently manage the day-to-day operations across multiple client accounts
* Ensure client deliverables are consistently hit
* Keep clients informed and supported
* Spot issues before they become problems
* Take ownership of recurring client tasks
* Help identify growth opportunities
* Free up the founder to focus more heavily on strategy, sales and scaling Tockit
How To Apply
Please send us your CV along with a short explanation of:
1. Why you think you'd be a good fit for Tockit?
2. Any experience you have with TikTok, TikTok Shop, e-commerce, social media, creators or digital marketing
We're much more interested in how you think and work than a perfectly polished CV.
