- Salary: £26,000 per annum, plus the opportunity to earn a bonus of up to £1,000 per year
- Hours: 37.5 hours per week
- Shifts: 7.5-hour shifts Monday to Friday between 8:00am and 8:00pm
- Weekend Working: 1 in 3 Saturdays (9:00am to 2:00pm)
- Start Date: 26th October
Every conversation has the potential to make a positive impact. As a Collections Executive at Target Group, you'll work with customers experiencing financial difficulties, helping them find practical solutions and regain control of their finances.
This is a role where empathy, active listening, and problem-solving go hand in hand.
What You'll Be Doing
- Speaking with customers who have fallen into financial hardship against secured products such as Mortgages
- Taking the time to understand each customer's individual circumstances
- Conducting income and expenditure reviews to assess affordability
- Agreeing realistic and sustainable repayment arrangements tailored to customer needs
- Providing reassurance and support through clear, professional communication
- Identifying vulnerable customers and signposting them to appropriate support services where needed
- Delivering fair customer outcomes while ensuring compliance with regulatory requirements
- Creating positive customer experiences by getting things right first time
You'll receive ongoing support from experienced Customer Managers and Subject Matter Experts, including:
- Regular one-to-one meetings, team huddles and coaching sessions
- Continuous feedback and development opportunities
- A collaborative team environment where colleagues support one another and put customers first
Requirements
What We're Looking For
You'll be someone who:
- Communicates with confidence, empathy and professionalism
- Remains calm and resilient when dealing with challenging situations
- Is passionate about helping customers achieve positive outcomes
- Takes a proactive and solutions-focused approach
- Enjoys negotiating and resolving issues
- Thrives in a fast-paced, customer-focused environment
- Previous collections, recoveries, arrears or debt management experience
- Experience working within Financial Services
We are passionate about our colleagues and offer industry leading benefits....
- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use
- Enhanced parental leave
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
