This is a Fully Remote Job
1. About Our Client:
This organization operates in the intelligent operations and transformation industry, providing AI-powered solutions across multiple sectors including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. It addresses challenges in these industries by combining domain expertise with AI platforms and analytics to help businesses innovate, scale, and build resilience amid disruption. The company has a global presence with operations in 13 countries, 65 delivery centers, and more than 66,000 employees.
2. About the Opportunity:
The Senior Associate role focuses on delivering high-quality customer service related to property and casualty insurance policies and billing. The position is responsible for managing inquiries, processing policy updates, resolving service issues, and ensuring compliance with regulatory standards. This role contributes by maintaining accurate customer interactions, supporting continuous improvement efforts, and ensuring efficient service delivery in a remote, fast-paced environment.
3. Responsibilities:
- Provide knowledgeable and professional service to customers and agents.
- Handle approximately 50 inbound and outbound calls daily regarding Property & Casualty policies and billing.
- Accurately document customer interactions and policy updates in internal systems.
- Meet performance metrics including customer experience, quality, handle time, adherence, and productivity.
- Follow company policies, confidentiality standards, and security protocols.
- Participate in training and development to maintain licensure and product knowledge.
- Collaborate with supervisors and team members to address service trends and support improvements.
- Manage multiple systems and handle difficult customer interactions effectively.
- Maintain a quiet and dedicated remote work environment.
4. Requirements:
- Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state.
- High school diploma or GED equivalent.
- Experience in customer service or call center environments with high call volumes and multitasking.
- Flexibility to work within operating hours from 7:00 AM to 2:00 AM EST, including weekends and holidays.
- Ability to work in a metrics-driven environment with defined goals.
- Capability to perform job duties remotely with or without accommodations.
- Access to reliable internet and a quiet workspace.
- Willingness to complete typing and other pre-employment assessments.
5. Pay Range and Compensation Package:
- Starting base salary begins at $19 per hour and above, based on experience, education, skills, and location.
- Eligibility for performance-based bonuses, incentive pay, or commissions may apply.
6. Benefits & Perks:
- Medical, dental, and vision insurance
- Paid time off, holidays, and sick leave
- 401(k) with company match or other retirement plan
- Life and AD&D Insurance
- Work from home arrangement
- Internet reimbursement
- Employee Assistance Program
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.
