Position Overview
Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.
Additional Requirements
DISCLAIMER 1
- This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.
- HS Diploma or General Education Diploma (GED)
- Medical and Healthcare experience is PREFERRED
- 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)
- 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
- Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
- Requires the ability to work with and maintain confidential information.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
- Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
- "A" States: California (excluding Bay area), New Jersey, Washington
- "B" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia
- "C" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah
- California Bay Area
- Variable
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Monday - Friday
Weekend Requirements
None
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $23.42 to $26.13 / hour. A State Pay Range Pay Range is $26.02 to $29.03 / hour. California Bay Area Pay Range Pay Range is $29.93 to $33.40 / hour.
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
