Talkspace is the world's leading online therapy company, dedicated to making quality mental healthcare accessible to everyone. Serving over two million users, we are on a mission to break down barriers to mental health treatment by providing simple, affordable, and effective therapy services through telehealth. Our diverse network of licensed, accredited, and board-certified clinicians delivers high-quality care anytime, anywhere. We are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where every employee can thrive while contributing to a meaningful cause. At Talkspace, we combine innovation with compassion to transform the mental health landscape and reduce the stigma associated with seeking help.
About The Role
We are seeking an experienced Data Analyst to join our Data Science team and play a critical role in the development of Sentia, our agentic behavioral health platform. This position involves working closely with both technical and non-technical stakeholders to translate complex data into actionable insights that drive product development and business strategy. The Data Analyst will be instrumental in the initial setup and architecture of the data warehouse, ensuring a robust foundation for all data operations. This remote role operates on Eastern Hours and collaborates closely with teams across business, finance, marketing, and engineering to optimize provider network performance and user engagement.
Qualifications
- 3-5 years of experience in an analytical role, preferably with healthcare data such as patient outcomes and capacity planning.
- BA/BS degree in a quantitative field such as statistics, applied mathematics, economics, computer science, or equivalent experience.
- Proficiency in SQL, Python, and Excel or Google Sheets for data manipulation and analysis.
- Strong understanding of statistics and quantitative data analysis.
- Advanced skills in data visualization tools such as Looker or Tableau.
- Experience with product analytics tools like Mixpanel.
- Familiarity with data modeling and pipeline tools such as dbt is a plus.
- Experience leveraging Generative AI tools is advantageous.
- Excellent communication skills with the ability to translate complex data insights to non-technical audiences.
- Develop and refine data visualizations and dashboards to effectively communicate user engagement, network performance, and business outcomes using Looker and other tools.
- Collect and analyze quantitative and qualitative data to identify trends and provide actionable insights that support product development and provider network operations.
- Collaborate with cross-functional teams including business, finance, marketing, and engineering to align data insights with strategic goals.
- Design, build, and maintain scalable and well-documented data models within the data warehouse to support reporting and analytics.
- Work closely with engineering teams to optimize ETL/ELT processes and ensure timely availability of high-quality data.
- Conduct deep analysis of user pathways, business outcomes, and provider network dynamics within a multi-sided marketplace.
- Analyze agentic platform performance metrics such as model accuracy, latency, conversation depth, and user adherence to behavioral protocols.
- Present clear, actionable recommendations to senior leadership to influence key business decisions.
- Maintain strong communication channels with both technical and non-technical stakeholders to facilitate data-driven decision-making.
- Comprehensive Medical, Dental, and Vision insurance coverage.
- Pre-tax benefits including Health Savings Account (HSA) and Flexible Spending Account (FSA).
- 401(k) Retirement Savings Program with up to 3% company matching.
- Voluntary benefits such as disability, basic life insurance, and pet insurance.
- Monthly Wellness Stipend to support mental and physical self-care.
- Flexible Paid Time Off (PTO) and a Remote First work environment.
- Regular team events including wellness workshops and team-building activities.
- Free access to Talkspace products for employees and one household member, plus friends and family discounts.
Talkspace is an equal opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, perspectives, and experiences, including those with nontraditional career paths. We are committed to creating a workplace where everyone feels a sense of belonging, respect, and support. Employment decisions at Talkspace are made without regard to race, color, religion, sex, national origin, citizenship status, age, disability, sexual orientation, marital status, veteran or military status, or any other characteristic protected by law.