SMAART is excited to partner with a leading Australian education and tutoring company, seeking driven Customer Service and Sales Representatives to join their growing team. In this role, you’ll support students and families through their tutoring journey while maximising sales opportunities through engaging, consultative conversations with warm leads.
What’s in it for you?
- Full-time, permanent position
- $70,000 - $80,000 + super + commission ($10,000 - $15,000 per year)
- Melbourne CBD location, just one minute from Flinders Street Station
- Monday to Sunday rotating roster
- WFH at the weekend
- Join a collaborative and supportive team with ongoing training and career development
- Access $60 per month for gym/entertainment, birthday leave, 2 additional annual leave days for every year you work there
About the Role
In this role, you will be the first point of contact for students and families interested in tutoring services, connecting with warm leads to understand their needs and recommend suitable programs. You will manage a busy pipeline, follow up with prospective customers and guide families through the sales journey, with a focus on converting suitable leads into new enrolments. You will build genuine rapport with parents and students, represent the face of the business and work towards clear individual and team targets while maintaining a student-focused approach.
Key Responsibilities
- Handle warm inbound and outbound calls, emails and texts with students and parents, understanding their needs and recommending suitable programs – NO COLD CALLING
- Follow up with warm leads and families who have completed or registered for a free trial
- Build and manage a busy sales pipeline, ensuring timely follow-ups and converting suitable leads into new enrolments
- Build strong relationships through genuine, consultative conversations and address customer concerns
- Maintain accurate CRM records and call notes while managing individual activity, conversion and revenue KPIs
About You
- You must have or be willing to purchase your own laptop
- Retail, hospitality, call centre, sales or customer service experience
- Genuine interest in helping customers
- Strong communication and rapport-building skills
- Solutions-focused with confidence handling concerns
- Motivated by individual and team targets
- Organised and able to manage a busy pipeline
- Confident with CRM systems and technology
- Positive, collaborative team player
- Full Australian working rights (no student or working holiday visas)
If you're looking for a fresh opportunity where you can combine customer service, sales and relationship-building within a growing education business, APPLY NOW!
For further information, please contact Emma at SMAART Recruitment via email at emmas@smaart.com.au or on 0432 244 813.
