Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Benefits Administration Why Consider This Job Opportunity

• Salary up to $18.00 per hour
• Full-time schedule with 40 hours per week
• Paid training and equipment provided
• Benefits available to you starting DAY 1
• Opportunities for career growth within the organization
• Remote work flexibility with a supportive team environment

What To Expect (Job Responsibilities)

• Serve as the first point of contact for inquiries from potential and existing members regarding health and financial benefits
• Support retirees and current employees with pension plan inquiries, enrollment, and processing payouts
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in technical and program policies to provide accurate benefits information
• Assist with outbound calls as needed to ensure member support

What Is Required (Qualifications)

• High School Diploma or GED
• Must be at least 18 years of age
• Previous customer service and/or call center experience
• Ability to successfully pass a criminal background check
• Proficiency with MS Office and keyboarding skills

How To Stand Out (Preferred Qualifications)

• Previous experience and knowledge of pension plans or defined benefit skill set
• Ability to work effectively with people from diverse backgrounds
• Strong problem-solving skills through analysis and feedback
• Commitment to achieving results through knowledge and empathy

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