We are looking for a Retention Strategist who is a "savage" in the spreadsheets and a leader in client meetings. You aren't here to build segments; you’re here to build machines. You’ll take over the most sophisticated, high-touch accounts, clients who know their numbers and expect you to know them better.
This is a fully remote position supporting a team on US time zones.
WHAT’S IN IT FOR YOU
- Total Strategic Ownership: You own the roadmap and the results. No micromanagement, just high expectations and high autonomy.
- Work with the Elite: Direct exposure to brands like Carnivore Snax, Depology, and Raycon.
- AI-First Workflow: They don't just "use" AI; they demand it. You’ll leverage Claude, ChatGPT, and Gemini to move 10x faster and produce sharper insights.
- Specialized Execution Team: You focus on the "why" and the "what." We provide the copywriters, designers, and tech experts to handle the "how."
- Performance & Equity: A high-performance culture that rewards A-players who drive measurable LTV growth.
WHAT YOU’RE GETTING INTO
- Crafting deep-retention strategies that move the needle on 30-60-90 day CM LTV.
- Moving beyond subject lines to build frameworks with clear observations, hypotheses, and recommendations.
- Leading high-stakes monthly calls and daily check-ins (at clock-on and clock-off) to ensure every strategic question is answered.
- Analyzing cohorts and repurchase rates via Lifetimely, Triple Whale, and Peel Insights to find the "hidden" revenue.
- Utilizing Claude Projects and automations to optimize your workflow and client deliverables.
WHO YOU ARE
- The Experience: 3+ years of elite Klaviyo experience. You must have managed brands doing $1M+ monthly revenue.
- The Background: You’ve been in the trenches at a high-growth DTC brand or a top-tier agency.
- The Strategic Mind: You understand that email marketing doesn't drive sales (traffic does) and that an email’s effectiveness depends on the offer more than the subject line.
- The Analytical Edge: You analyze data for insights, not screenshots. You speak the language of first-order value, repurchase rates, and holdout testing.
- AI Proficient: You are a power user of Claude/ChatGPT. You know how to use AI to get faster, more efficient, and produce better work.
BONUS POINTS IF YOU HAVE:
- Expertise in Claude Code or building custom GPT/Claude automations.
- Deep experience with Recharge, Rebuy, or Wonderment.
DEAL BREAKERS
- You don't have experience in e-commerce or email/retention marketing
- You dislike client-facing roles or struggle with relationship management
- You feel like project management gives you a headache, and you can’t keep up with schedules
- You aren't data-driven and analytical in your approach
- You're above getting your hands dirty on execution
