Customer Success Manager

Customer Success / Customer Support / CS / English / GDPR / Data Privacy / Upsell / SaaS / Software / Technology

Are you an English-speaking, customer-centric professional looking to take your career to the next level? This might be the right opportunity for you!

Our client is one of the "Exciting Spanish Startups to Watch" companies and we are looking for a hands-on Customer Success Manager to deal with customers that range from startups and scaleups to well-known companies such as Randstad or Glovo.

The mission of this promising SaaS (Software-as-a-Service) platform is to help companies simplify Data Privacy without creating additional workload.

Responsibilities:

• Provide excellent support and help customers make the best use for the platform
• Identify upselling and cross-selling opportunities
• Collaborate with cross-functional teams to address complex customer queries and resolve escalated issues in a timely manner
• Document customer interactions, issues, and resolutions accurately and thoroughly in our CRM system
• Assist in the onboarding and training of new customers, ensuring they have a smooth transition onto the platform
• Stay up-to-date with product updates, new features, and industry trends to effectively support customers and provide informed recommendations

Requirements:

• Based in Spain with full right to work (must)
• High proficiency in English (must). Spanish, Portuguese, French or Italian would be advantageous (preferred)
• Prior experience in Customer Success or Customer Support (must)
• B2B experience (must)
• Experience with tools such as Hubspot, Zendesk, HelpScout, Linear or Jira (preferred)
• Can-do, proactive approach (must)
• Passion for Technology, Law and/or Privacy (preferred)

This is a full time, permanent position paying a starting salary of around €35,000 p.a. plus bonus and amazing benefits that include remote work, health insurance and stock options after 6 months of service and 22 days' annual leave allowance plus 14 bank holidays.

Does this sound like the right opportunity for you? Click on "Apply" or contact Ben Sánchez @ Pros2Work. We look forward to hearing from you!