Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.
Job Summary
FULLY REMOTE after one week of in-office training!
Monday-Friday 9am-6pm
$18-19/hour
Midvale, UT
Job Purpose
Provide customer support to company clients and customers. Create and manage technician dispatches. Create parts orders. Utilize professional level communication skills to assist management in creating a high level of customer satisfaction.
Duties & Responsibilities
- Answer questions via phone on all company supported software applications.
- Provide support for company products.
- Utilize In-House tools to appropriately dispatch field technicians.
- Answer general program questions from motorists.
- Perform additional tasks for motorists.
- Provide inbound sales support.
- Initiate and respond to emails with clear and professional language.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new company staff.
- Other duties and responsibilities as introduced.