Customer Relationship Management Lead

Position: CRM Lead_- Functional & Governance_

***Note: Please be aware that only applicants with a legitimate work permit in the EU will be taken into consideration.***

Job Description

Location(s) : Belgium (BE), Netherlands (NL), Luxembourg (LU)

This is a Remote work.

Experience & Competency Expectations:

• Experience: 8–10 years in CRM operations, configuration management, or commercial IT within life sciences or similar regulated industries.
• Platform Expertise: Deep understanding of CRM ecosystems (e.g., Veeva, Salesforce) — including configuration, workflow design, data integration, and reporting.
• Process Governance: Proven track record in establishing and maintaining governance frameworks, SOPs, and SLAs across multiple markets.
• Cross-Functional Collaboration: Ability to work with commercial, medical, and data teams to align operational processes.
• Analytical Thinking: Strong problem-solving skills with a data-driven approach to issue resolution.
• Leadership: Ability to lead functional discussions, drive consensus, and ensure cross-market adoption of standardized practices.

Equal Opportunities Employers: Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.