HR Shared Services Sr. Manager LATAM

Alternate Locations: Colombia, Chile, Perú, Argentina, Brazil Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership. The Sr Manager, HR Shared Services - LATAM is responsible for leading and managing the HR Shared Services function across the LATAM countries. This role manages a team of individuals who provide centralized HR operations support and services across the employee lifecycle-from onboarding, offboarding and everything in between. This position will ensure excellence in HR Service Delivery, compliance and process optimization and serve as a key partner for the broader HR Shared Service Organization. Key Responsibilities

• Drive execution of the LATAM HR Shared Services model aligned with global standards and local requirements.
• Lead service delivery for HR transactions across the employee lifecycle; recruiting support, onboarding, job changes, terminations, leave management and position management, ensuring timely and accurate transactions.
• Ensure all services are delivered in accordance with defined service level agreements (SLA’s), with a focus on efficiency, compliance, and employee experience.
• Develop, monitor, and continuously improve standard operations procedures (SOPs), workflows, and knowledge/documentation in partnership with the HR Shared Services Operational Excellence Manager
• Manage shared services support including, but not limited to, interview scheduling, background check coordination/adjudication and systematic applicant tracking system candidate/end-user support.
• Ensure seamless and compliant onboarding and offboarding experiences.
• Provide data, documentation, and administrative assistance with HR Centers of Excellence.
• Maintain compliance with data privacy regulations and audit requirements.
• Ensure sensitive information is managed with confidentiality and in compliance with legal and company standards.
• Champion a client-service-oriented mindset across the HRSS team, serve as an escalation point for issues.
• Deliver responsive client experience that reflects LATAM business customs and expectations, balancing global consistency with local relevance.
• Act as a trusted partner to HR Business Partners, COEs, business leaders and functional teams across the region.
• Drive feedback loops and satisfaction surveys to monitor and enhance experience.
• Lead and develop a high-performing regional HRSS team, including setting goals, coaching, performance management, and professional development.
• Foster a culture of continuous improvement, inclusion, collaboration, and accountability.
• Partner with Global HRSS to implement system enhancements, workflow improvements, and digital tools.
• Support change management efforts and communication strategies for new processes or system impacting the region.

Experience

• Experience leading HR service delivery in multi-country LATAM region.
• Proficiency with HR technology platforms (SAP, HCM & SuccessFactors) and service management tools (SalesForce).
• Demonstrated ability to manager cross functional relationships, complex workflows, and regulatory compliance in HR operations.

Skills

• Ability to manager HR communications and documentation in multiple languages with cultural sensitivity.
• Strong leadership and team-building capabilities
• Advances problem-solving, analytical, and organizational skills.
• Excellent communication and interpersonal abilities
• Customer-focused with passion for service excellence
• Comfortable working in a fast-paced, matrixed, and multicultural environment.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.