Remote Customer Service Representative

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today! Description Deliver the highest level of customer service experience

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.

Problem Solve

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned

Skills Customer service, Inbound Calls, inbound call center, hospitality, retail, Healthcare, licensed agents, Customer support, bilingual, microsoft office, troubleshooting, technical skills Top Skills Details Customer service,Inbound Calls,inbound call center,hospitality,retail,Healthcare,licensed agents Additional Skills & Qualifications Additional Skills & Qualifications

• After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service
• High level food service/retail required. RECENT work history - no large gaps in their tenure or recent history.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers

• Unable to demonstrate understanding of a workflow process
• Unable to provide well-rounded responses to specific questions/ short answers
• In conversation, demonstrates the inability to understand and follow policy and procedures
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Experience Level Entry Level Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.