Remote Case Manager Service Representative | $17.00 an Hour!

Lensa is the leading career site for job seekers at every stage of their career. Our client, ModivCare, is seeking professionals. Apply via Lensa today! Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! VRI, a Modivcare service, is looking for a Case Manager Services Representative to join our team. As a Case M anager S ervices R epresentative (CMSR) , you will be r esponsible for working with c ase m anagers (CMs), representatives from a gencies , clients , and internal team partners . A CMSR is responsib le for maintain ing complete and accurate client account records and for provid ing support to CMs . Work come s in the form of, but is not limited to , phone call s, helpdesk tickets in H2H , Rivet tasks like member referrals , and account authorizations, transfers , holds, and disconnects. A significant part of supporting Case Managers is to complete client records after receiving referrals by onboarding new clients as the first point of contact and the first voice of VRI for new clients and care givers . This role...

• Work with c ase m anagers (CM) and a gencies to enroll new members, update member accounts, and other request s initiated by the C M , a gency , other a uthorizer s, and additional sources as identified
• Answer incoming phone calls from a CM , a genc y representatives , or any other a uthorizer
• Communicate with a gencies , CMs , and a uthorizers to ensure VRI is receiving updated and accurate information when needed
• Work assigned H2H tickets that may include referrals, authorizations, disconnects, holds, transfers , service jobs , a nd other tasks
• P rocess tasks in Rivet work queues to ensure client services are transferred or disconnected as appropriate for accurate billing
• Update a uthorizations to ensure accurate billing
• Contact CMs and a gencies to obtain new or corrected authorizations
• Enter referrals for new members accurately the same day they are received
• Mail, email, and fax notifications to case managers for potential disconnect and completed disconnect of client services
• Save all n otifications to and from case managers and agency representatives in the document management system , Intact
• Act on Domo and other reports identifying issues in records
• Communicate with other VRI employees and teams by email, phone, and internal system notes and messages
• Perform outbound calls to new clients to welcome them to VRI, collect required information and advance their progress to activation
• Manage outbound and inbound phone calls to clients, care givers and case management support staff to explain services and establish client relationships
• Record details of calls and messages in software applications
• Accurately enter client data for new members
• Interact with external and internal parties in a professional, helpful and courteous manner.
• Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies.
• Meet individual, team and department goals for productivity and quality
• Comply with requirements to protect client data, use client data only for the purpose of managing the client’s account with VRI and associated claims
• Comply with VRI and Case Manager Support team policies, procedures, job aids, reference materials, memos, notes, videos, and other training that is provided
• Other duties as assigned

We are interested in speaking with candidates with the following...

• High School Diploma required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Basic computer skills with a comfort in utilizing electronic files and saving documents.
• Basic familiarity with Microsoft Outlook and Teams is preferred.
• Demonstrated ability to effectively manage time and complete tasks within specified periods.
• Strong team-oriented mindset coupled with a positive and cooperative attitude.
• Capable of handling multiple tasks simultaneously, displaying adept multitasking abilities.
• Customer service skills at an entry level, demonstrating a commitment to providing excellent service.
• Attention to detail in task execution and communication.

Salary: $17.00/hr Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes. Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!