Salary/Pay Rate/Compensation: $18/hr
Shift: Monday-Friday, 8am-5pm
Location: Remote (only candidates in CA will be considered, excluding specified cities)
Benefits: Med/Den/Vis, 401(K), PTO, and Paid Holidays
Why You Should Apply To Be a Medi-Cal Agent
- Enjoy the flexibility of a fully remote position, allowing you to work from the comfort of your home.
- Be part of a supportive team that values excellent customer service and teamwork.
- Gain experience in a dynamic environment with opportunities for professional growth.
- Work with cutting-edge technology and tools to enhance your customer service skills.
- Answering telephone calls using an automated system and responding to general and moderately complex questions, or forwarding calls to appropriate personnel.
- Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs).
- Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results.
- Have a High School diploma or equivalent and a minimum of one (1) year of customer service experience.
- Can submit a speed test via speedtest.net showing download speeds of at least 60mbps and upload speeds of at least 6mbps. Must have ethernet connection plugged directly into router (required)
- Are experienced in working with computer software, customer relationship management tools, and telephone technology.
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Medi-Cal Agent today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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