Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes. The entry-level IT Support Specialist provides user support by resolving hardware, software, account, access, and connectivity issues while managing accounts, documenting incidents, escalating complex problems, and improving support processes.
Why Join Us
• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search
Responsibilities
• Respond to technical support requests through chat, email, and ticketing systems
• Troubleshoot account access, software, device, and network-connectivity issues
• Guide users through clear, step-by-step solutions
• Provision and maintain user accounts, permissions, and common business tools
• Document incidents, resolutions, and reusable troubleshooting instructions
• Escalate complex issues with complete diagnostic information
• Help improve onboarding, access-management, and support processes
Qualification
Required
• Basic knowledge of computer hardware, operating systems, and networking
• Strong problem-solving, customer-service, and communication skills
• Ability to explain technical concepts clearly to nontechnical users
• Organized approach to documenting and tracking support requests
• Ability to work independently and collaboratively in a remote environment
Preferred
• Degree, diploma, certification, or coursework in IT or a related field
• Familiarity with Windows, macOS, Google Workspace, or Microsoft 365
• Experience with ticketing systems, identity tools, or remote support software
• CompTIA A+, Google IT Support, or a similar entry-level certification
