Customer Success Coordinator - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Coordinator - REMOTE. In this role, you will be pivotal in ensuring seamless communication between our internal departments and clients. Your proactive approach will enhance client satisfaction and operational efficiency within a dynamic remote work environment. With responsibilities that span from managing client inquiries to coordinating with the Sales team, you will play an essential part in our mission to transform legal proceedings. You will thrive in this role if you are a self-starter with a strong work ethic and exceptional communication skills. Accountabilities

• Serve as a key point of contact for inbound communications, including scheduling depositions and addressing client inquiries.
• Respond promptly to email and phone inquiries, ensuring client satisfaction.
• Coordinate billing inquiries with Accounting and facilitate resolution.
• Collaborate with Sales and Marketing teams to create and update client-facing best practices documentation.
• Assist clients in creating User Accounts, providing basic tips, and ensuring they have the necessary resources to get started.

Requirements

• 1–3 years of experience in Court Reporting operations.
• Proficiency in RB9 (Reporter Base) software.
• Familiarity with Google Workspace (Google Suite) and Slack for communication and collaboration.

Benefits

• Flexibility to work up to 19 hours per week.
• Competitive hourly pay range of $18-$20/hr based on experience.
• Opportunity to work in a fully remote, collaborative environment.
• Access to resources for professional development and growth.
• Supportive team culture focused on innovation and modernizing the legal industry.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.