Company Description Since 1975, Janecky Plumbing and Heating has been serving the Twin Cities area, earning long-term customer trust through high-quality workmanship and a service philosophy grounded in honesty and integrity.
We prioritize âfixingâ over âreplacingâ, helping customers save significantly while resolving plumbing and heating issues effectively.
We specialize in residential service, remodeling, sewer and drains, as well as HVAC.
Role Description This is a full-time remote role for a Customer Service Representative. The person in this position will handle inbound calls, emails, and messages from customers seeking assistance with plumbing and heating services, appointments, and general inquiries. Day-to-day responsibilities include scheduling service visits, updating customer records, explaining services and basic procedures, and coordinating with field technicians and office staff. The role also involves following up with customers to ensure satisfaction, addressing concerns or issues promptly, and maintaining a professional, empathetic tone that reflects the companyâs commitment to honest, service-first solutions. The Customer Service Representative will use digital tools and CRM systems to manage communication and support efficient operations from a remote location.
Qualifications
- Demonstrated ability in customer-facing roles, including experience as Customer Service Representatives or in Customer Support.
- Skills focused on maintaining high Customer Satisfaction and delivering consistent, high-quality Customer Service.
- Experience enhancing the overall Customer Experience through clear communication, empathy, and problem-solving.
- Strong verbal and written communication skills, with the ability to explain services and processes in a clear and respectful manner.
- Comfort working remotely, managing time effectively, and using phone, email, and customer management software.
- Organizational skills for scheduling, record-keeping, and coordinating with technicians and contractors.
- Ability to remain calm and solution-oriented when handling urgent issues, service delays, or dissatisfied customers.
- High school diploma or equivalent required; prior experience in home services, plumbing, heating, or a related field is a plus.
Company Values:
- Customer obsessed - we stress over the details to get it right for our customersâŚbecause it matters
- 110% - We do our very best everyday
- Do the right thing
- Preparation
- Company Steward
***THIS IS KEY: WHEN YOU APPLY, write âCustomer Obsessedâ in your application so we know youâve read our company valves.
