Key Responsibilities
• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required:
• New hires must reside in the state of California
• High School Diploma or GED equivalent.
• 1 year of experience in customer service (includes call center, retail, and restaurants).
• The ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need.
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.
Preferred:
• Prior Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
