Position: Sales Development Representative (SDR) – SMB & Mid-Market
Company: HackLabs
Location: Sydney, Brisbane or Melbourne (Remote / Full-time WFH)
Employment Type: Full-Time
About HackLabs
HackLabs is a well-established and fast-growing Australian CREST-certified cyber security provider. Best known for our elite penetration testing, red team operations, and managed security services, we empower organizations across Australia to stay secure against an evolving threat landscape.
As we continue to expand, we are actively scaling our SMB product offering, delivering accessible, enterprise-grade cyber security solutions tailored specifically to the Australian SMB and mid-market sectors.
About the Role
We are seeking an energetic, ambitious, and driven Sales Development Representative (SDR) to join our team. In this role, you will be the engine of our sales pipeline, responsible for proactively prospecting, qualifying, and engaging potential SMB and mid-market clients across Australia.
You will introduce key business stakeholders to HackLabs’ SMB product suite—focused heavily on core cyber security offerings like penetration testing, security awareness training, and essential managed security controls. This is an incredible opportunity to launch or accelerate your career in cyber security sales within a high-growth, supportive environment.
Key Responsibilities
- Outbound Pipeline Generation: Perform cold outreach via phone, email, LinkedIn, and video prospecting to target SMB and mid-market decision-makers across Australia.
- Lead Qualification: Inbound and outbound lead qualification to identify business pain points, evaluate fit for HackLabs’ SMB product offering, and create high-quality opportunities.
- Meeting Booking: Schedule qualified discovery meetings and product demos for Account Executives and Business Development Leaders.
- CRM Management: Maintain clean, accurate records of outreach, contact history, and prospect data in our CRM system.
- Market Engagement: Learn the fundamentals of cyber risk, SMB compliance standards, and the local threat landscape to articulate HackLabs' value proposition clearly and confidently.
Required Experience & Skills
- Sales Aptitude & Passion: 1+ years of experience in an outbound SDR, BDR, telemarketing, or customer-facing sales role (B2B SaaS or tech experience is preferred, but not mandatory).
- The "Hunter" Mentality: Grit, high energy, resilience, and a high-volume outreach activity standard.
- Strong Communication: Excellent spoken and written English, with an engaging phone manner and the ability to build quick rapport with business owners, IT managers, and operations directors.
- Curiosity & Tech Savvy: A strong desire to build a career in cyber security, with the capability to learn technical product suites quickly.
- Self-Motivated & Autonomous: Thrives in a work-from-home environment with strong organizational and time-management skills.
What’s in it for You?
- Earning Potential: Competitive base salary + achievable uncapped OTE/commission structure tied to qualified meetings and closed deals.
- Career Progression: Clear, performance-based pathways into Account Executive (AE) or Business Development Manager (BDM) roles.
- Flexibility: Full WFH flexibility, backed by a collaborative, supportive digital culture.
- World-Class Training: Direct mentorship from seasoned cyber security sales professionals and technical experts.