Human Resources Information System Analyst

Findmore Consulting S.A. is an Information Technology consulting company founded in 2006, with over 400 consultants. We operate in areas such as infrastructure and cloud, software development, and agility, contributing to major projects across Portugal and Europe.

We’re looking for talented, purpose-driven professionals to join our teams!

Position Overview

This role is part of an international project focused on the implementation of a Talent Acquisition solution. It includes responsibilities spanning analysis, configuration, testing, support, and ongoing operations.

Key Responsibilities:

• Participate in implementation workshops with internal stakeholders and the solution provider;
• Assist in gathering and validating business requirements, ensuring alignment with the new solution;
• Support the configuration of the solution and contribute to design workshops;
• Help develop the testing strategy and assist with data migration from the legacy system;
• Monitor project and entity-level deliverables, including data conversion and integration needs;
• Create user documentation and how-to guides;
• Coordinate and support Train-the-Trainer and User Acceptance Testing (UAT) activities;
• Collaborate with the Product Owner on roll-in kits for future entity migrations;
• Contribute to the definition of post-Go-live procedures and the post-Go-live service catalog;
• Maintain all relevant project documentation in line with internal standards (configuration workbooks, traceability matrices, etc.);
• Work closely with integration teams to ensure requirements are properly implemented;
• Support data migration, testing phases, and Go-live preparation;
• Assist in defining the standard service catalog to support future enhancements;
• Develop dashboards and reports to track project progress;
• Manage tickets related to BAU (Business as Usual) support for HR solutions;
• Maintain and document development requests according to quality processes and shared portal standards;
• Organize and participate in weekly and monthly stakeholder meetings;
• Attend Steering Committee meetings and support ongoing reporting needs (dashboards, KPIs, etc.);
• Perform security reviews of user access (biannual, initiated by Security Manager);
• Manage incidents, conduct analysis and resolution (debug/data patch), and deliver entity-specific solutions;
• Handle user roles and access rights management;
• Respond to information requests, guide users in performing tasks, and provide solutions (excluding cost estimations);
• Perform root cause analysis for recurring problems and communicate preventive processes to support teams;
• Support Level 1 and 2 teams with complex issues or escalations;
• Track and document the evolution of support activities and backlog updates;
• Generate indicators and dashboards to monitor ticket volume and resolution metrics for monthly reviews.

Required Expertise:

• Proven experience as a Business Analyst, Service Support Analyst, or similar role;
• Previous involvement in HRIS implementations, particularly in international environments;
• Familiarity with Talent Acquisition systems such as ATS and Candidate Relationship Management platforms;
• Experience with data migration, system integration, and test planning/execution;
• Strong background in HR technology and successful participation in HRIS projects;
• Skilled in producing and maintaining solution documentation in accordance with project standards;
• Fluency in English is mandatory.

Other Skills:

• Strong analytical and problem-solving abilities;
• Ability to work collaboratively toward shared goals with stakeholders;
• Focus on customer satisfaction and high-quality service delivery;
• Clear and effective communication in a dynamic environment;
• Flexibility to adapt to evolving project needs and priorities;
• Efficient time and resource management to meet deadlines;
• Attention to detail and accuracy;
• Creative and proactive approach to identifying and addressing challenges.