Call Center Representative

About the Digital Harbor:

Digital Harbor is a leading innovator of Composite Risk & Compliance solutions over the last decade. Proven in some of the largest US Financial Institutions, Government Intelligence Agencies, and Health Care organizations, Digital Harbor’s award-winning Platform delivers Real-time Analytics, Case management and Dynamic dashboard technologies for Proactive Risk Management. Digital Harbor is currently working on our next-generation software to be released through Social Enterprise Technology (SET).

About the Customer Service Representative Role:

We are looking for personable, professional, and responsible customer service representatives who are ready to assist customers to identify and resolve their issues over the phone.

Location: Remote - WEST COAST applicants preferred. (MST & PST Zones)What Will You Do?

• Take large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to assist customers

What Will You Need to Succeed?

• Proven customer support experience or other exceptional customer service demonstrated
• Ability to learn quickly and grasp large amounts of information
• Excellent verbal and written communication
• Coexist well with others and be a team player
• Customer focused and ability to work with different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Track record of achieving goals and quota
• Strong phone handling skills and active listening
• Familiarity with CRM systems and practices
• Punctual and dependable to be on time and complete your tasks
• Presentation skills

Qualifications:

• High school diploma
• 2+ years of customer service or sales experience.

Preferred Skills:

• Microsoft Office 365 (Word, Excel, PowerPoint, Etc.)

Compensation: $18.00 USD an Hour

The pay for this position is $18.00 an hour. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, and key skills. Your recruiter will provide more detailed information during the interview process.

Digital Harbor is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.