Customer Support Specialist (Data Management & German)

Job DescriptionCiklum is looking for a Customer Support Specialist to join our team full-time in Bulgaria. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About The Role As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. Key requirement: fluent German (must-have). Location is flexible, but ideally within EU timezone. Role-wise, it’s a data capturing scope. The client is looking for long-term collaboration and is ready to invest in onboarding (few months of training expected). In terms of process - likely a simple setup: interview directly with Tina (client side), probably 1–2 stages max. Responsibilities

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
• Documentation and archiving of customer orders in the ticketing system
• Managing individual customer communication
• Ensuring correct billing of services provided according to defined pricing
• Maintaining customer master data in the CRM system
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
• Taking on general administrative and commercial tasks

Requirements

• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly and independently familiarize yourself with complex topics
• Understanding of and interest in technical processes
• Ideally, prior experience in customer service or customer-oriented work
• Fluent written and spoken knowledge of German and good knowledge of English

What`s in it for you?

• Regular salary reviews based on performance
• Corporate events: webinars, offline parties, and meetups
• Internal Mobility Program
• Tailored education path (including full access to Udemy, certifications, etc.)
• 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
• Additional health insurance
• 100% company-covered Multisport card, with discounts available for family members

About Us At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center. Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn . Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.