Medical Secretary

 ✨ We Are Hiring! Medical Secretary – Children’s Allergy Doctors ✨

Full-Time · Predominantly Home-Based · Join a Warm, Purpose-Driven Team

Are you an experienced Medical Secretary who is organised, proactive and passionate about delivering exceptional patient care?

Children’s Allergy Doctors is looking for an experienced, committed and highly organised Medical Secretary to join our specialist paediatric allergy practice.

This is a varied and responsible role for someone with excellent medical secretarial and written communication skills, exceptional attention to detail and a genuine commitment to providing an outstanding service to children and their families.

 Our Purpose: Transforming Children’s Lives Together

At Children’s Allergy Doctors, our REAL values — Reputation, Empathy, Accountability and Learning — guide how we care for children and families and how we work together as a team.

📅 The Role

This is a full-time position of 40 hours per week, predominantly working from home, Monday to Friday from 09:00 to 17:30, including a 30-minute unpaid lunch break.

The successful candidate will also be required to work three Saturdays per month remotely, primarily preparing and processing clinic letters. For each Saturday worked, you can choose either:

• a day off in lieu on the preceding Wednesday or Thursday; or
• paid overtime at your standard hourly rate.

The salary is competitive and dependent on experience.

This role is dedicated exclusively to Children’s Allergy Doctors during contracted working hours.

✨ What We Offer

Employees receive 5.6 weeks of annual leave pro rata, inclusive of bank holidays, together with enrolment into the company pension scheme after three months.

This role also offers the opportunity to work closely with Professor Helen Brough, a leading authority in paediatric allergy and clinical immunology, who is actively involved in research, education and raising public awareness of childhood allergy. Professor Brough regularly contributes her expertise to national media, providing an interesting opportunity to work within a specialist practice actively involved in developments and public education in paediatric allergy.

🌟 Key Responsibilities

💛 Patient Experience

Providing an exceptional experience for children and their families is at the heart of this role.

You will:

• communicate with patients and parents by telephone and email, responding promptly, professionally and compassionately;
• liaise with clinicians regarding patient queries and next steps;
• provide clear information and reassurance to families;
• manage administrative, clinical, financial and private medical insurance queries appropriately; and
• provide calm and sensitive support to worried or distressed families when required.

You should be confident communicating with parents and able to recognise when a clinical query needs to be referred promptly to a clinician.

✉️ Clinic Letters – Essential Requirement of the Role

The accurate and timely preparation of clinic letters is a core and essential requirement of this position.

All clinic letters must be prepared, carefully checked and sent on the same day as the patient’s appointment. The successful candidate must therefore be able to work efficiently and accurately to ensure that correspondence is completed promptly following each consultation.

We currently hold clinics from Monday to Friday and approximately three Saturdays each month. The successful candidate must be available to undertake clinic letter duties on these clinic days, including the required Saturdays.

You will be responsible for:

• preparing clinic letter templates in advance of clinic sessions;
• ensuring the correct patient and consultation information is entered;
• accurately inserting clinicians’ dictated or written clinical content;
• formatting clinic letters consistently and professionally;
• using your knowledge of medical terminology to present clinical information accurately;
• adding the appropriate diagnoses and diagnosis tags;
• carefully proofreading every letter for spelling, grammar, medical terminology, formatting and accuracy;
• checking patient and clinician details before correspondence is issued;
• ensuring clinic letters are completed and sent on the day of the patient’s appointment; and
• raising and recording any tasks or actions arising from clinic letters.

Clinic letters are sent directly to families, general practitioners, referring clinicians and other healthcare professionals. Excellent written English, medical secretarial skills, knowledge of medical terminology and exceptional attention to detail are therefore essential.

🗂️ Administration, Finance & Practice Support

You will also support the efficient day-to-day running of the practice, including:

• managing appointments and maintaining well-organised clinic schedules;
• preparing patient records and documentation for clinics;
• maintaining accurate patient databases and electronic medical records;
• uploading and following up investigation and pathology results;
• liaising with clinic premises and healthcare professionals;
• processing self-pay patient invoices and payments; and
• maintaining accurate records while complying with data protection, confidentiality and information governance requirements.

Training will be provided on our specialist practice systems.

🌱 About You

We are looking for someone who is warm, professional, highly organised and able to take ownership of their work.

You will be confident working independently, using your initiative and managing competing priorities while maintaining a consistently high standard of accuracy.

Essential Skills & Experience

To be considered for this role, you must have:

• previous medical secretarial experience or substantial experience in a comparable healthcare administrative role, experience working in private healthcare would be an advantage.
• excellent medical secretarial skills and a good working knowledge of medical terminology;
• excellent written and spoken English, with strong spelling, grammar and proofreading skills;
• the ability to prepare accurate medical correspondence within same-day deadlines;
• exceptional attention to detail and organisational skills;
• excellent telephone and email communication skills;
• confidence communicating sensitively and professionally with patients, parents and healthcare professionals;
• the ability to work independently, use initiative, solve problems and follow tasks through to completion; and
• good computer skills, including Microsoft Word and Microsoft Excel.

Experience within private healthcare, paediatrics or an allergy service would be an advantage.

Applicants must have the right to work in the United Kingdom.

🏡 Home Working

As this position is predominantly home-based, you will need a suitable private workspace, a reliable computer or laptop, a printer/scanner, a paper shredder and a locked cupboard for storing confidential documents if required, a fast and reliable internet connection and appropriate facilities for securely handling confidential information.

All consumables and stationery required for the role will be provided by the practice. We will also provide antivirus protection for your computer or laptop and an internet-based telephone if required.

💛 Our REAL Values

Everyone at Children’s Allergy Doctors is guided by our REAL values, which reflect how we work and how performance is measured:

Reputation – professionalism, excellence and reliability

Empathy – kindness, respect and understanding

Accountability – ownership, initiative and follow-through

Learning – curiosity, feedback and continuous improvement

REAL is how we work, and we are looking for someone who will demonstrate these values every day.

📩 Next Steps

We look forward to hearing from you.

Please apply by email with your curriculum vitae and a brief covering email explaining why you are interested in the position and the experience and skills you would bring to the role.

Tracy Kennedy, Practice Manager, Children’s Allergy Doctors

Email applications only: recruitment@childrensallergydoctors.com