Overview
We're looking for a long-term, friendly, detail-oriented Customer Service & Administrative Assistant to serve as the frontline ambassador for our growing hydroseeding and landscaping company. In this role, you'll deliver exceptional customer service, manage day-to-day administrative tasks, and keep our operations running smoothly. This is a remote position ideal for candidates within a few hours of Waynesville, NC.
What You’ll Do
Customer Service (Primary Focus)
- Provide prompt, friendly, and professional service via phone, text, email, website chat, and occasional in-person interactions
- Answer customer questions about services, timelines, watering instructions, and post-application care
- Help schedule jobs, follow up on estimates, and coordinate with field crews
- Utilize Jobber for all customer-related activities including but not limited to: appointments, billing, messaging, job completion notes, and client records, etc.
- Handle basic invoicing, payment follow-up, and customer billing questions
- Respond to online reviews and inquiries across Google, Facebook, and other platforms
- Monitor website chat and respond promptly to incoming messages
- Build strong relationships with clients, vendors, contractors, and community partners
Administrative Support
- Maintain organized filing systems for contracts, insurance certificates, payroll records, and compliance documents
- Coordinate required documentation: COIs (Certificates of Insurance), additional insured endorsements, lien waivers, and subcontract paperwork
- Track and manage deadlines for contracts, renewals, and submissions
- Assist with data entry, record-keeping, and general office administration
- Support the owner with calendar management, appointment scheduling, and task coordination
- Help prepare quotes, proposals, and follow-up communications
Marketing Support (as time allows)
- Help capture and organize before-and-after job site photos for marketing use
- Assist with maintaining our social media presence and posting schedule
- Support basic promotional content using Canva or similar tools
What We're Looking For
✅ Strong communication skills — very friendly, professional, and responsive
✅ Customer service mindset — you genuinely enjoy helping people and solving problems
✅ Detail-oriented and organized — comfortable managing multiple tasks and deadlines without dropping the ball
✅ Self-starter — able to work independently in a remote environment with minimal supervision
✅ Tech-savvy — comfortable learning new software (AI platforms, CRM, Google Workspace, etc.)
- ✅ Reliable internet connection and home office setup
