Associate Software Implementation Consultant

Associate Software Consultant(Associate Performance Improvement Specialist)Melbourne, Australia (Remote)About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.

About our position

We are seeking a skilled Associate Performance Improvement Specialist (APIS) who uses skills and experience to deliver product solutions to enable clients to increase organizational performance. Working unsupervised for small client assignments – and within a project team supervised by a project manager and solution lead for larger client projects – the APIS will deliver implementation, support, and training services in accordance with established methodologies and best practices.

What you’ll be doing

• Configuring any of the iMIS and related products and services, depending on the specific training and requirements of the project.
• Supporting clients on maintaining their use of, or extending solutions as needed, with any of the ASI products and other supported tools.
• Performing data conversions and data cleanup.
• Providing website support, configuration, and navigation using iMIS and the other supported tools.
• Delivering client training as either part of implementation, public online classroom, at your desk or client specific as assigned.
• Providing sales support for product fits and RFP responses.
• Meeting team (and individual) established billable production targets.
• Focusing on excellent service quality, with an on-time and on-budget delivery, performing all work in accordance with the terms of the Master Services Agreement and within the Client Success fee agreed in the signed task order.
• Performing other job-related duties as may be assigned from time to time.

What we want you to have

• Bachelor’s Degree in relevant field or related experience.
• Strong verbal and written communication skills.
• iMIS experience and HTML/CSS preferred but not required.
• Self-motivated with the ability to work independently and as part of a project team.
• Demonstrated ability to provide excellent work product and customer service so that clients are “promoters” of ASI Client Success with a positive impact on the ASI Client Success Net Promoter Score (NPS).
• Certified iMIS Administrator and/or Certified iMIS Professional certification required at start of employment or achieved within 90 days of employment.
• Some travel may be required from time to time, as directed by the Client Success Manager or Project Manager.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation

The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, geographical location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $70,000 – $80,000 AUD.

Benefits

In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Wellness Benefits
• Opportunities for Professional Growth
• and Development
• Volunteer Time Off
• Employee Assistance Program
• Flexible Remote Work

_Join our team and positively impact thousands of ASI customers around the world!_www.advsol.com/careers

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.

If you or someone you know may be interested in this position, please have them apply here.