Is Remote Work Hindering Women's Career Growth? Insights from a U.K. Bank CEO

Remote work might be hindering the career progression of women more than we realize, according to Debbie Crosbie, CEO of Nationwide, one of the U.K.’s major banks. Crosbie, who has been at the helm since June 2022, recently dismantled the bank’s “work anywhere policy” in late 2023, emphasizing that in-office presence is crucial for career advancement, especially for women.

Crosbie noted in an interview with BBC Radio 4’s Today program that men are more likely to come into the office than women. She stated, "Being seen and seeing other leaders is a really important part of development."

This perspective marks a shift from her predecessor, Joe Garner, who advocated for flexible work arrangements and a 100% work-from-anywhere policy, citing productivity benefits and access to talent as key advantages. However, Crosbie has since implemented a minimum of two days in the office for full-time employees. In a recent op-ed for The Independent, she expressed concerns that remote and flexible work could limit opportunities for cultivating future female leaders.

Many women at Nationwide have shared how energized they feel when they return to a routine that includes time in the office, allowing them to focus on their roles and career development. Crosbie reflected on her own early career, noting that being around great leaders was essential for her growth.

Workplace experts echo Crosbie’s concerns, suggesting that remote work may be perceived as absenteeism. This situation disproportionately affects women, people of color, and individuals with disabilities, potentially harming their career advancement. A study from Durham University found that remote work could impact female employees’ self-confidence and morale.

The financial industry has seen a crackdown on remote work policies, with many companies requiring staff to return to the office more frequently. For example, Spanish bank Santander shifted from a flexible policy to a 12-days-a-month in-office requirement. Similarly, Starling Bank mandated at least 10 days in the office per month, leading to backlash due to insufficient office space.

The debate over the effectiveness of remote work continues, with some companies advocating for its benefits while others recognize the challenges it poses, especially for women. In the U.K., flexible work has become a right for workers, allowing employees to request it from the start of their employment.