The Amazon Customer Service Center in Huntington, West Virginia, is set to close its doors next spring, marking a significant shift in the company's operations.
An Amazon spokesperson confirmed that customer service associates from the Huntington site will transition to virtual positions starting in May 2026. While specific numbers of affected jobs were not disclosed, the company emphasized that employees will retain their positions, wages, and benefits while working remotely.
Amazon stated, "With this change, our associates will work remotely while keeping their positions, wages and benefits. We remain committed to serving our customers, and we'll be providing support to our team members over the next six months as they move into virtual positions."
David Lieving, president and CEO of the Huntington Area Development Council, expressed disappointment but highlighted the talented workforce that has supported Amazon for 15 years. He noted that this center was the last operational call center in the U.S. for Amazon and praised the company's community contributions, including donations to local schools and charities.
Lieving added, "It is our sincere hope that Amazon continues to make community investments here even though their workforce will soon be working entirely remotely."
Huntington Mayor Patrick Farrell attributed the changes to market dynamics, not the location's viability. He emphasized Huntington's strengths, such as dependable infrastructure, affordable costs, and a committed workforce, which offer lower energy, labor, and real estate expenses compared to other regions.
Farrell pointed to Marshall University's new Institute for Cyber Security and Innovation District as evidence that Huntington can produce talent for the modern economy. He concluded, "Change is constant. What matters is how we meet it, and in Huntington, we are meeting it head on."
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