Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider with a legacy spanning over 131 years. The organization delivers comprehensive healthcare services through hundreds of sites of care, including 12 hospitals, PACE programs, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. Recognized for excellence, Sentara has been named “Employer of Choice” by the communities it serves for over a decade and has received accolades from U.S. News and World Report for having some of the Best Hospitals for more than 15 years. Committed to professional development and a philosophy of continued employment, Sentara Health fosters a diverse and inclusive workforce that reflects the communities it serves, supporting its mission “to improve health every day.”
About The Role
Sentara Health is seeking a dedicated Customer Service Representative to join the billing and client services department within the consolidated laboratory in Norfolk, VA. This full-time, day-shift position plays a vital role in managing telephone inquiries from members or patients, focusing on research and resolution related to member eligibility, plan prescription benefits, claim payment issues, and patient service needs. Responsibilities include updating billing information, establishing payment plans, resolving payment inquiries, and assisting with patient scheduling. The ideal candidate will possess strong customer service skills, familiarity with medical terminology, and experience with data entry and Epic Beaker software is preferred. This role offers a competitive hourly wage ranging from $20.65 to $30.78, with potential additional compensation such as shift differentials and bonuses based on qualifications and business needs.
Qualifications
- High School education (required)
- Experience with Medical Terminology (preferred)
- Customer Service experience
- Data Entry proficiency
- Familiarity with Epic Beaker software (preferred)
- Strong communication and problem-solving skills
- Ability to manage multiple inquiries efficiently
- Handle incoming calls to address member eligibility, plan prescription benefits, and claim payment issues
- Assist patients with billing inquiries, update billing information, and establish payment plans
- Resolve payment-related questions and concerns in a timely manner
- Support patient scheduling needs and coordinate appointments as necessary
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to facilitate issue resolution
- Provide excellent customer service that aligns with Sentara Health’s mission and values
- Medical, Dental, and Vision insurance plans
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Paid Time Off (vacation, sick leave) and Paid Parental & Family Caregiver Leave
- Emergency Backup Care services
- Long-Term, Short-Term Disability, and Critical Illness insurance plans
- Life Insurance coverage
- 401(k)/403(b) retirement plans with employer match
- Tuition Assistance up to $5,250 per year and discounted educational opportunities through Guild Education
- Student Debt Pay Down program up to $10,000
- Pet Insurance options
- Legal Resources Plan
- Eligibility to earn an annual discretionary bonus based on system and employee criteria
Sentara Health is an equal opportunity employer that values diversity and inclusiveness within its workforce of nearly 30,000 members. The organization is committed to ensuring its employees reflect the communities it serves and fosters a culture of belonging. Sentara Health maintains a tobacco-free environment and supports equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.