MLM Transport | Houston Terminal | Remote
Schedule: 8:00 AM – 5:00 PM Central Time
About MLM Transport
MLM Transport is a growing, asset-based transportation company with terminals in Charleston,
Houston, and Savannah. We've built our reputation on dependable service, strong customer
relationships, and a team that's willing to go the extra mile to get the job done.
As we continue growing our Houston operation, we're looking for a motivated, detail-oriented
Logistics Coordinator to join our team!
About the Role
Our Logistics Coordinator plays an important role in supporting our customers, managing day-
to-day account needs, and working closely with our dispatch team to keep operations running
smoothly.
This position is primarily focused on customer service, account coordination, and administrative
support, helping ensure orders are entered accurately, customer requests are addressed, and
our commitments are being met.
We're looking for someone who enjoys helping people, takes pride in staying organized, and
genuinely cares about providing great service. Someone who doesn't just check boxes but
wants to understand the bigger picture, asks questions, and takes initiative to make sure things
don't fall through the cracks.
Transportation doesn't always go according to plan, and that's part of what keeps things
interesting! Being able to adapt, communicate, and work together to find solutions is a big part
of what makes our team successful.
We don't expect someone to walk through the door knowing everything about our operation.
We do value people who are eager to learn, ask questions, apply what they've learned, and
take pride in becoming a dependable part of the team.
What You'll Be Doing
- Serve as a primary point of contact for assigned customer accounts, building strong
- relationships through timely communication and dependable service.
- Receive, enter, and maintain customer orders, bookings, and shipment information with
- accuracy and attention to detail.
- Monitor and respond to customer emails, requests, and operational updates throughout
- the day.
- Work collaboratively with our dispatch team to coordinate customer needs, priorities,
- and delivery schedules.
- Monitor shipment progress, deadlines, and important updates to help ensure customer
- commitments are being met.
- Identify potential service issues, communicate concerns proactively, and work with the
- team toward solutions.
- Maintain accurate customer records, operational spreadsheets, and supporting
- documentation.
- Assist with daily administrative responsibilities and help keep information organized and
- up to date.
- Follow through on open items, ensuring customer requests and operational needs are
- addressed from start to finish.
What We're Looking For
- A team player! Someone who understands that great customer service is a team effort
- and enjoys working collaboratively toward a common goal.
- A strong communicator. Someone who is responsive, professional, and comfortable
- communicating with customers, drivers, and teammates.
- A quick learner. Someone who is curious, asks questions, retains information, and
- enjoys understanding how things work.
- Someone organized and detail-oriented. Someone who can manage multiple accounts,
- priorities, and moving pieces without losing sight of the little things.
- A proactive problem-solver. Someone who notices when something doesn't look right,
- isn't afraid to ask questions and takes initiative to help find solutions.
- Someone adaptable. Transportation is constantly changing, and being able to adjust
- priorities while maintaining a positive, solutions-oriented mindset is important.
- Someone who takes ownership. We don't expect perfection, but we do value
- accountability, follow-through, and a genuine effort to take care of our customers and
- teammates.
- Logistics, transportation, freight forwarding, or customer service experience preferred;
- drayage experience is a plus.
- Comfortable using email, spreadsheets, and computer-based systems to manage
- information and daily responsibilities.
- Ability to work independently in a remote environment while remaining engaged and
- connected with the team.
Why MLM?
We're proud of how far we've come, and we're even more excited about where we're going!
At MLM, we believe that great service starts with great people. We're continuing to build a
culture where teamwork matters, communication is encouraged, people feel supported, and
everyone takes pride in the part they play in our success.
Our customers count on us to do more than just move freight. They count on us to
communicate, follow through, anticipate needs, and work together to make things happen.
We work hard, and some days are certainly busier than others, but we also believe in helping
one another, learning from challenges, celebrating wins, and growing together.
You don't have to have every answer. We just ask that you bring a willingness to learn, a
positive attitude, and the initiative to work through challenges rather than shy away from
them.
If you're someone who enjoys helping customers, likes staying organized, and wants to be part
of a growing team where your contributions genuinely matter, we'd love to hear from you!
Position: Full-Time, Remote
Schedule: 8:00 AM – 5:00 PM Central Time