Key duties
- Answer customer inquiries and assist with requests and issue resolution
- Place outbound calls as needed for follow-up and support
- Maintain accurate, professional customer communication
- Complete required customer service documentation and follow procedures
- Ability to meet screening requirements
- Reliable high-speed internet connectivity
- Strong computer proficiency and comfort using customer service tools
- Typing speed and accuracy suitable for call-center workflows
- Willingness to participate in training and adhere to scheduled shift expectations