Customer Relations Associate - Entry Level

Company Description American Equity Specialty Insurance Company is an established insurance provider headquartered at One Tower Square in Hartford, Connecticut, United States. The company focuses on delivering specialized insurance products and services to a diverse client base. Team members work within a professional environment that values reliability, customer trust, and responsive service. As part of the broader insurance industry in Hartford, the company offers opportunities to learn, grow, and contribute to long-term client relationships. Applicants can expect a culture that supports development in customer-focused roles.
Role Description The Customer Relations Associate - Entry Level is a full-time remote role focused on supporting policyholders and business partners through excellent customer service. Daily responsibilities include responding to inquiries via phone, email, and online channels, providing clear information on policies and services, and resolving routine issues in a timely manner. The role involves documenting interactions, updating customer records, and following established procedures to ensure accuracy and compliance. The associate will collaborate with internal teams to escalate complex concerns, contribute to customer retention efforts, and help maintain high levels of customer satisfaction. Training and guidance will be provided to support growth and proficiency in insurance-related processes.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to assist clients effectively across multiple channels.
• Candidates should possess Communication skills to explain information clearly, listen actively, and interact professionally with diverse customers.
• Candidates should possess Customer Retention and Customer Satisfaction skills to build positive relationships and encourage long-term loyalty.
• Basic computer proficiency and ability to learn new systems and software quickly.
• Strong attention to detail, organization, and follow-through on assigned tasks.
• Ability to work independently in a remote environment while collaborating with team members as needed.
• High school diploma or equivalent required; some college coursework or a degree in business, communications, or a related field is beneficial.
• Prior experience in a customer-facing or call center role is a plus but not mandatory for entry-level candidates.