Ladgov Corporation logo

Remote Telephone Operator

Ladgov Corporation
Department:Customer Service
Type:REMOTE
Region:EU
Location:Spain
Experience:Mid-Senior level
Estimated Salary:€25,000 - €35,000
Skills:
CUSTOMER SERVICEBILINGUAL COMMUNICATIONCALL MANAGEMENTINTERPERSONAL
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Job Description

Posted on: January 16, 2025

Location: Remote Position: Part-time Duties:

  • Answer and direct incoming calls, providing courteous and professional assistance in both English and Spanish
  • Serve as the first point of contact, ensuring prompt and polite communication
  • Assess the nature of calls and escalate emergencies or urgent matters to the appropriate personnel
  • Follow pre-approved scripts and procedures to handle inquiries efficiently
  • Maintain accurate call logs and provide summaries or reports as required

Requirements:

  • Fluency in English and Spanish (Full professional proficiency)
  • Experience in customer service, call centers, or as a telephone operator in a professional setting
  • Excellent interpersonal and communication skills – patient, organized, and able to stay calm under pressure
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Comfortable managing high call volumes during peak periods
  • Strong internet connection and appropriate workspace for remote operations

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Originally posted on LinkedIn

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